To confirm why you cannot see the Principalm icon, change to the default theme by following the steps below:

• Access the BlackBerry menu and select Options
• Select Theme
• Select the “default” theme
• Choose activate (not necessary on some BlackBerry devices)
• Exit to the home screen, and look for the Principalm application icon (note: on some devices the icon is listed under Downloads)

• To determine the model of your BlackBerry device click here.
• SD Memory cards that contain a “High Capacity” rating, demands higher storage capacity and more demanding data transfer rates. There are three available speeds — Class 2, Class 4 and Class 6. For more information on SDHC cards vs SD cards, click here

We’ve tested Principalm 7.4 with the following devices and memory cards. Here are the results:

1GB SD Card Class 0

1GB SDHC Card Class 6

Please note that delay times will vary for all users. If you are experiencing a longer than expected delay on your device, please contact Discovery Support for steps on how we can test your delay times.

For instructions on updating Principalm without using the using the BlackBerry Enterprise Server, please see the Principalm BlackBerry Installation steps.

With this significant release, Discovery Software’s Principalm+ now provides full support for BlackBerry® devices, while continuing to deliver support to the existing lineup of Windows Mobile Pocket PC, Windows Smartphone, and Palm® devices.

According to Mebs Tejpar, Co-CEO, “Principalm+ v7.4 is an important release to our existing customer base, as well as to any school or district committed to BlackBerry® handheld devices. With Discovery’s newly implemented per student pricing and licensing plan, our customers can cost-effectively and easily support any number of administrators using a variety of handheld devices of their own choosing within the school or district.“

Schools and districts wishing to upgrade to Principalm+ v7.4 should visit

http://www.discoverysoftware.com/support/ for more information.

About Discovery Software

Discovery Software has been developing exceptional software with a special focus on K-12 Student Information Systems since 1984. Discovery Software’s products and solutions are used by thousands of schools and districts across the United States and Canada to manage student data anytime, anywhere. Discovery Software’s Principalm+ provides mobile, secure and instant access to student information.

DiscoverySoftware.com or Principalm.com

Media Contact: Rondi Shouse 1-888-569-7711

BlackBerry

1. Access the BlackBerry menu and select Options
2. Choose About
3. The operating system will be listed within the About screen v4.x.x.x
   *Note: the model number of your device will also be listed here, if you are unsure of the device you are using**

Palm

1. Go to the application manager.
2. Open the menu by tapping the top left section of the screen, and choose Info.
3. Choose Version at the bottom of the screen
4. Palm OS version will be listed here v.5.x.x

Windows Mobile

1. Click Start – Settings
2. Under Settings choose the System tab located at the bottom of the screen
3. Under System choose About
4. Microsoft Windows Mobile Version will be listed here

Please refer to Principalm Requirements for device and operating system requirements.

• Classes module for BlackBerry (includes classes, grades and attendance)
• Conduct module for BlackBerry
• New, improved user interface for Principalm+ Connect

Who Should Upgrade to Principalm+ v7.4?

Users in schools and districts that wish to use compatible BlackBerry handheld devices should download and install this release. View a list of BlackBerry compatible handheld devices.

If your school or district does not use BlackBerry handheld devices, you may elect not to install Principalm+ v7.4.

1. Added modules for BlackBerry® devices

Following the initial release of the Contacts module, Principalm+ v7.4 delivers full functionality for BlackBerry users with these modules:

Classes module: includes all of the data fields found within the Classes, Grades and Attendance tabs. The Classes module is available as an add-on.

Conduct module: includes all of the data fields found within the Incidents and Outcomes tabs. The Conduct module is available as an add-on.

For some schools such as an elementary school, the Contacts module may be all that is required to give administrators the critical information they need for day-to-day operations and to be prepared in the event of an emergency.

For a secondary school with the constant movement of students and staff around campus and heightened discipline and truancy issues, you may choose to have the full suite of modules – Contacts, Classes and Conduct.

Note: Principalm+ continues to support Palm and Windows Mobile devices and adds support for BlackBerry devices running OS 4.3 or later. Existing customers running Principalm+ on a Palm or Windows Mobile device will notice a slightly different user interface on their BlackBerry device, but Principalm+ is just as easy to navigate as a result of device operating system capabilities.

2. Other General Enhancements

• BlackBerry users will notice that the user interface on the existing Contacts module has been re-designed for greater usability and flexibility.
• The user interface on Principalm+ Connect has been significantly improved.

3. Bug Fixes

• Name Game for BlackBerry handheld devices now handles databases without photos gracefully
• Principalm+ for BlackBerry now respects the Lockout and Destroy security options set from Connect
• Principalm+ for BlackBerry now reports the full version when a version difference is detected
• Principalm+ for BlackBerry full size photo resolution has improved
• Principalm+ for BlackBerry now displays correct locker information
• Principalm+ for BlackBerry now displays correct license plate information
• Principalm+ Medical for BlackBerry now displays dates for history items
• Principalm+ for BlackBerry now treats Enter key presses on the search screen the same as a pearl click
• Principalm+ for BlackBerry now shows Teacher for elementary students when SIS data provides it
• Principalm+ logo for BlackBerry now formats nicely on small screens such as the Pearl
• Principalm+ for BlackBerry no longer occasionally inserts an extra space character when Enter is pressed while inputting a password
• Principalm+ now warns if the system clock appears to be set incorrectly
• Mac Connect no longer appears to accept invalid values for security settings

For more information about these features, and to reference our Knowledge Base, visit the FAQ section of our website at discoverysoftware.com/support/

This error indicates that Oracle (or your database server) returned a query timeout because the current query was taking too long.

The fix for this is as follows:

1. Open “Data Sources (ODBC); Start->Control Panel->Administrative Tools->Data Sources (ODBC)
2. On the system or user tab, look for the Data Source the data extractor uses to connect to your Database.
3. Select it, and click “Configure…”
4. Make sure that: “Enable Query Timeout” is unchecked
5. Click OK
6. Click OK

You will now need to run the Data Extraction again.

This should rectify the problem.

If the “optional permissions” are not set to allow, Principalm+ will still start normally, but the features that use these permissions will fail to work.

Optional Permissions:
Under “Connections”
* Phone
Under “User Data”
* Email/Messaging

If the “needed permissions” are not set to allow, Principalm+ will display a message and quit.

Needed Permissions:
Under “Interactions”
* Interprocess Communication
Under “User Data”
* Files (needed)