This message indicates that Connect is having trouble writing to its log file. It is normally caused by the file being locked by another process, or being set read-only.

Connect will have tried to recover from this error by trying to write a second Run Log with a unique timestamp. If you see the message above it means this has also failed.

Solutions:

The only solution for this problem is to determine why Connect is unable to write to the appropriate location.

• Typically the Run Log is written to these locations:
• Vista: C:\Users[user]\AppData\Roaming\Principalm Connect\
• WinXP: C:\Documents and Settings[user]\Application Data\Principalm Connect\
• If you are able to create or save a file to these folders, then please examine if Connect is being run as another user, perhaps that user does not have permission to write to that folder.
• The Application Data folder may also be on a shared network drive if you are using a domain user account. If this is the case perhaps network access is down. You local Technical help may be able to assist.

If you are able to create files in the above location, try running Principalm Connect again, if the problem persists, please do not hesitate to call our support department for assistance with this issue.

• IP address of the Pentamation Host
• DNS Hostname of the Pentamation Host
• DBPATH of the Host’s Pentamation student database
• Informix Server Name on the Host
• the Pentamation student database name
• a valid Pentamation access ID and password

Next we will install the Informix client and set up the ODBC DSN. This portion of the setup is fairly technical, so if you are unsure of anything please contact your IT department:

1. 1.Install the Informix client. This is a licensed product from Informix that should have been provided as part of your Informix installation. Generally it is available on CD, or as a file distributed on your network.
2. Place the CD in your CD drive, and explore the CD.
3. Find the setup.exe program: [CD Drive] \ICONNECT\WIN_NT95\Setup.exe (or similar)
4. Run this program (double click on it). Follow the steps on screen:
   

   Welcome

   
5. Click Next.
   

   Enter Serial # and Key

   
6. Click Next.
   

   User Information

   
7. Click Next.
   

   Choose Destination Location

   
8. Click Next.
   

   Setup Type

   
9. Click Next.
   

   Select Program Folder

   
10. Click Next.
    

    Start Copying Files

    
11. Click Next.
    

    Setup Complete

    
12. Once the Intaller has Finished, Click Finish.
13. The Informix Connect Drivers should now be installed

Next we need to do some setup on your computer.

1. Locate the Hosts file in c:\windows\system32\drivers\etc or c:\winnt\system32\drivers\etc and add this line:
   xxx.xxx.xxx.xxx DNSHostName
   Where xxx.xxx.xxx.xxx is the IP Address of your Pentamation Host, and DNSHostName is the DNS name of your Pentamation Host machine.
2. Locate the Services file in c:\windows\system32\drivers\etc or c:\winnt\system32\drivers\etc and add this line:
   sqlexec 1525/tcp
3. The Informix Connect install places a SETNET32 utility in the Start/Programs menu. Click the shortcut to run SETNET32 and ensure these parameters are set:
4. On the Environment tab:
   • INFORMIXDIR=/c:\Informix/
     This is the installation folder of the Informix client.
   • INFORMIXSERVER=/xsrvr/
     This is the name of the Informix server on the host (this may be different if you have a different server name enter it here) DBPATH=//stubase/schdata/
     This is the DBPATH of the Host’s Pentamation student database (again this may be different, if you are having trouble finding this value log on to the server and display the DBPATH this should be the same)
5. On the Server Information tab:
   • Informix Server: /xsrvr/
     Same as INFORMIXSERVER above.
   • Host name: /DNSHostName/
     Same as DNSHostName that was set in the Hosts file in step 2.
   • Protocol: sesoctcp
   • ServiceName: sqlexec
6. Now Click Make Default Server
7. On the Host Information tab:
   • User name: Set with a valid Pentamation ID that has access rights to extract data.
   • Password: Ask Password at runtime.
8. Close the SETNET32 utility.

1. Open the Windows Data Sources (ODBC) control panel:
   1. From the Start menu, choose Control Panel.
   2. On Windows 2000/XP, open the Administrative Tools folder.
   3. Double-click the Data Sources (ODBC) icon.
2. This will open the ODBC Data Source Administrator:

Create New Data Source


3. On the System DSN tab, click the Add… button.
   

Choose Driver


4. From the list of drivers that appears, choose INFORMIX [version] 32 BIT, and click Finish.
   
5. Informix ODBC Driver Setup screen will appear.
   

Informix ODBC Driver Setup


6. On the General tab: Enter the Data Source Name, enter a name for the data source. Remember the name you choose, it is the same name you should enter in the Pentamation Open Series and Student Plus DSN box in the Extractor.
7. Click on the Connection tab:

   Connection Settings

   
   • Server Name: /xsrvr/ Same as INFORMIXSERVER in step 4. (should be populated already)
   • Host name: DNSHostName Same as DNSHostName in step 2.
   • Service: sqlexec (should be populated already)
   • Protocol: sesoctcp (should be populated already)
   • Database: /studentDBName/ Name of the Pentamation student database.
   • User Id: Valid Pentamation ID
   • Password: password for the above ID
8. Click Apply & Test Connection
9. Click OK.
   

• using your finger swipe the name from right to left
• then click the delete button

If the computer is not listed try I can’t see any computers to sync to on my iPhone.

If the computer is listed, but the User and update date are grayed out, then the iPhone can see the computer but cannot connect.

This problem is caused by the incoming signal being blocked by your computer running the iPhone Update Service. We have not found all of the causes as of yet, but the most common cause is a firewall blocking the incoming signal.

Check out this article for help modifying your firewall settings: Principalm Update Service: Firewall Settings

If changing your firewall settings did not help, the best option is to try and connect by specifying the subnet your wireless is running on.

This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet

If none of these solutions work please contact our support department and we will try and get you up and running.

Email Support

The new Bridge installation file includes all of the files that you will need to run Acorn and the associated Bridge. Follow these steps below:

1. Close the current Bridge if it is running on your computer
2. Download the appropriate Bridge from the list of Bridges
3. Run the installer for the Bridge.
4. Follow the on screen instructions. This will install the Bridge, Acorn, and the Microsoft Runtime Environment.
5. The installer will also remove any old versions of the Bridge, and any associated Windows Scheduled Tasks (On Windows XP, Vista, Server 2003, 2008)
6. Once the installation has completed you can access Acorn in two ways:

a) There is a shortcut for Acorn on your desktop and looks like:  b) Or can be found from the Start Menu:

• XP: Start->Programs->Acorn->Acorn
• Vista/7: Start->All Programs->Acorn->Acorn

Documentation can be found by:

• accessing the Help menu or the User Guide icon in Acorn
• accessing the Acorn User Guide via the Start Menu
• or Online: http://www.discoverysoftware.com/category/support/kb/acorn-docs/

Verify Schools

Now that Acorn should be running, you should verify that your data was imported correctly from the old version of the data extractor. Click on the Schools tab in Acorn and ensure that you have all of your schools listed on the left hand side. Make sure that they have green check marks. If there is a problem with a given school you can click on the school and make sure that the settings are correct.

Scheduled Tasks

In order to ensure your scheduled tasks begin working again, you will need to set them up again. Acorn makes this fairly simple, once you have verified your schools, click on each school in turn, and at the bottom of the Acorn screen you should see Automatically extract school data. Click the “Update demographic/attendance data automatically” for each school to ensure that they are added to the scheduled task.

You can make modifications to the Scheduled tasks by opening the Windows Scheduled Task window, available via Control Panel in Windows.

If you are using a Macintosh, follow the steps below:

1. On your computer, open System Preferences.  Open Network.
2. Highlight the AirPort icon. Write down the Network Name currently selected (you will need this to re-establish your regular network connection).
3. From the Network Name menu, select Create Network.
4. Give the network a name (ie, Adhoc).  The default channel should be fine.  Click Require Password.  Enter and verify a password for the network. Click OK.
5. Open Principalm Connect.  Assuming you have school(s) already configured, from the Destination drop down, select iPhone Update Service.  Enter and confirm a password, if you have not done so.  Then click Update Now.
6. On your iPhone OS device, select Settings. Write down the WiFi network currently selected (you will need this to re-establish your regular WiFi connection).
7. Click WiFi. Click the name of the adhoc network you just created (ie, Adhoc).
8. Click Settings, then return to your list of Applications.
9. Assuming Principalm Connect has finished updating (you will see the message “Update device has completed…” ), open Principalm. Click Sync. Select your computer name.  The data will be transferred from your computer to your iPhone OS device.
10. When the transfer is complete you will be asked for your password.  Enter it and click Go.  You will be brought into Principalm.
11. When finished, on your computer in System Preferences | Network, select your typical network from the Network Name drop down.  Then on your iPhone OS device in Settings | WiFi, select your typical WiFi network.

Assuming you saved the ad-hoc network you created, in the future when you wish to update your data in Principalm on your device you only need to select the adhoc network you created, update to the iPhone Update Service with Principalm Connect, then sync with your iPhone OS device.  And when the data transfer is complete, select your typical networks on both you computer and iPhone OS device.

Note for iOS 4 devices:

We have found that you may need to turn off 3G in order to successfully connect to the ad-hoc WiFi network:

• On your iPhone, open Settings.
• Click General, then Network.
• Turn Enable 3G OFF.

After the transfer is complete with Principalm Connect, please turn 3G back on.

If you are using Windows, click your operating system version to see the steps:

• Vista
• XP

1) Bluetooth: Bluetooth on the iPhone is only usable for headsets as far as we know. Apple doesn’t expose Bluetooth in its supported iPhone APIs.

2) USB wired transfer:  Apple also doesn’t officially support iPhone file system access over USB.

3) We also considered wireless through the cell network, however we did not think this was a viable solution because:

• Cost to the customer. Depending on the carrier and plan, the cost of downloading several megabytes a day could be significant.
• Requires a world-accessible server. The data must be exposed to the Net. This raises all the usual challenges related to constructing and operating a world-accessible data server in a school.
• Possible performance constraints. Significantly slower than WiFi. Depending on carrier and location, may be drastically slower than WiFi.
• Not available on the iPod touch.