The new Bridge installation file includes all of the files that you will need to run Acorn and the associated Bridge. Follow these steps below:

1. Close the current Bridge if it is running on your computer
2. Download the appropriate Bridge from the list of Bridges
3. Run the installer for the Bridge.
4. Follow the on screen instructions. This will install the Bridge, Acorn, and the Microsoft Runtime Environment.
5. The installer will also remove any old versions of the Bridge, and any associated Windows Scheduled Tasks (On Windows XP, Vista, Server 2003, 2008)
6. Once the installation has completed you can access Acorn in two ways:

a) There is a shortcut for Acorn on your desktop and looks like:  b) Or can be found from the Start Menu:

• XP: Start->Programs->Acorn->Acorn
• Vista/7: Start->All Programs->Acorn->Acorn

Documentation can be found by:

• accessing the Help menu or the User Guide icon in Acorn
• accessing the Acorn User Guide via the Start Menu
• or Online: http://www.discoverysoftware.com/category/support/kb/acorn-docs/

Verify Schools

Now that Acorn should be running, you should verify that your data was imported correctly from the old version of the data extractor. Click on the Schools tab in Acorn and ensure that you have all of your schools listed on the left hand side. Make sure that they have green check marks. If there is a problem with a given school you can click on the school and make sure that the settings are correct.

Scheduled Tasks

In order to ensure your scheduled tasks begin working again, you will need to set them up again. Acorn makes this fairly simple, once you have verified your schools, click on each school in turn, and at the bottom of the Acorn screen you should see Automatically extract school data. Click the “Update demographic/attendance data automatically” for each school to ensure that they are added to the scheduled task.

You can make modifications to the Scheduled tasks by opening the Windows Scheduled Task window, available via Control Panel in Windows.

Problem: Acorn installed correctly, but my old Data Extractor is still installed.

When you install Acorn, we try to uninstall all existing versions of the the old style Data Extractors. In some cases you may encounter a situation where this appears to work, but the Data Extractor is still installed. This occurs in most cases because the Data Extractor was installed as a different user (maybe the Administrator). When it was installed it was installed for All Users. So when you try and uninstall the program you do not have permission to do so, in fact you probably cannot even see this product installed in the Programs and Features ( Add and Remove Programs on Windows XP ).

Solution: Remove the program using an Administrator account or the account used to install it originally.

If you have access to this computer as the administrator (or the user that installed the program originally):

1. Log off current user.
2. Log on to the machine using the appropriate user.
3. Go to Start->Control Panel->Programs and Features (or Add Remove Programs)
4. Find Principalm Data Extractor for [SIS name] right click uninstall.

If you do not have access to other user accounts on this computer, you will need to contact your IT administrator and notify them of this problem.

Note: Having the old version of the Data Extractor on this computer will not cause problems with Acorn or the new Bridges, but may cause confusion if the old Data Extractor is run rather than Acorn.

BlackBerry

1. Access the BlackBerry menu and select Options
2. Choose About
3. The operating system will be listed within the About screen v4.x.x.x
   *Note: the model number of your device will also be listed here, if you are unsure of the device you are using**

Palm

1. Go to the application manager.
2. Open the menu by tapping the top left section of the screen, and choose Info.
3. Choose Version at the bottom of the screen
4. Palm OS version will be listed here v.5.x.x

Windows Mobile

1. Click Start – Settings
2. Under Settings choose the System tab located at the bottom of the screen
3. Under System choose About
4. Microsoft Windows Mobile Version will be listed here

Please refer to Principalm Requirements for device and operating system requirements.

If the “optional permissions” are not set to allow, Principalm+ will still start normally, but the features that use these permissions will fail to work.

Optional Permissions:

Under “Connections”

• Phone
• Location Data

Under “User Data”

• Email/Messaging

If the “needed permissions” are not set to allow, Principalm+ will display a message and quit.

Needed Permissions:

Under “Interactions”

• For devices running OS 4.6 or earlier, Interprocess Communication
• For devices running OS 4.7 or later, Cross Application Communication

Under “User Data”

• Files

To set BlackBerry Memory settings:

1. Access the BlackBerry applications menu and select Options
2. Choose Memory (or Media Card) ensure the following settings are as follows: Media Card Support – On Encryption Mode – None Media Transfer Protocol (MTP) – On Mass Storage Mode Support – On Auto Enable Mass Storage Mode When Connected – Yes
3. Save settings

• Note: If your distirct is running BlackBerry Enterprise Server, the Encryption Mode may be set to “Security Password”. If you are unable to change this setting, you will need to follow the steps below to have your memory card shown as a removable disk drive:

1. Connect your BlackBerry device to your computer using the USB cable
2. You will be asked to enter the password for your BlackBerry on the device. Enter this password, and click OK.
3. The memory card should now be shown as a removable disk drive on your computer, and you will be able to update your card with Principalm+.

If you are still not seeing your media card, this may be caused by mapped drives using the same drive the computer wants to give to your media card.  You can check this by following the steps below:

• Go to your Start Menu
• Select Control Panel
• Then Administrative Tools
• Then Computer Management
• Under Storage, select Disk Management

You should see all of your drives listed.  Look for your BlackBerry device’s media card and see if there is another drive with the same letter.  If there is, right click on your BlackBerry device’s media card and:

• Select “Change Drive Letter and Path”
• Click “Change”
• Select a drive letter that is not in use and click OK

Finally go back to Principalm Connect, click Rescan and you should see the drive letter you selected in the list.

a. You are not familiar with the touch screen. Instead of sliding the keyboard up and down try selecting the menu button and choosing “Hide/Show Keyboard”.

b. You initially installed an incorrect version of Principalm+ on your BlackBerry Storm device. (You will notice blue bars on each side of the screen within Principalm+).

If you’ve installed an incorrect version, please follow these steps to correct the issue:

1. Uninstall Principalm+. Please refer to Principalm Uninstall for directions on deleting Principalm+.

2. Reinstall Principalm+. Please follow the Principalm+ Installation guide, for instructions on installing Principalm+ on BlackBerry.

3. Disable Compatibility Mode. When Principalm BlackBerry.jad is installed on a BlackBerry Storm, this enables compatibility mode on the device which needs to be disabled to allow full functionality of Principalm+ on BlackBerry Storm devices.

To Disable Compatibility Mode:

a. Access BlackBerry menu and select Options
b. Choose Advanced Options
c. Choose Applications
d. Locate Principalm and highlight it (do not select it)
e. Click the menu button and chose “Disable Compatibility Mode”

Principalm+ should now run correctly.

After following the instructions on how to set up the ODBC Data source for Informix you may receive the following error: Unable to load translation.dll

This is typically caused because there is no INFORMIXDIR environment variable set on the client machine.

Steps to fix:

Vista \ Server 2008

1. Start Menu->Settings->Control Panel->System
2. Advanced System Settings (on left side)
3. This will bring up system properties. Click Environment Variables
4. Under System Variables, click New
5. For Variable name type: INFORMIXDIR
6. For Variable value type the location of your informix installation ( possibly c:\informix\
7. Click OK on new system variable popup.
8. Click OK on Environment Variables popup.
9. Click OK on System Properties popup.

Windows XP \ NT \ 2000

1. Start Menu->Settings->Control Panel->System
2. This will bring up system properties. Click Environment Variables
3. Under System Variables, click New
4. For Variable name type: INFORMIXDIR
5. For Variable value type the location of your informix installation ( possibly c:\informix\
6. Click OK on new system variable popup.
7. Click OK on Environment Variables popup.
8. Click OK on System Properties popup.

For further details on your handheld security features please contact your Mobility provider.

To avoid seeing inactive students in the search screen in the future to not select “Rebuild Local Database” during the card update in Connect.

To clear out inactive students from the search screen, clear out the import folder and re run your data extracts. This will remove records stored in attendance and discipline.

We apologize for any inconvenience.