The new Bridge installation file includes all of the files that you will need to run Acorn and the associated Bridge. Follow these steps below:

1. Close the current Bridge if it is running on your computer
2. Download the appropriate Bridge from the list of Bridges
3. Run the installer for the Bridge.
4. Follow the on screen instructions. This will install the Bridge, Acorn, and the Microsoft Runtime Environment.
5. The installer will also remove any old versions of the Bridge, and any associated Windows Scheduled Tasks (On Windows XP, Vista, Server 2003, 2008)
6. Once the installation has completed you can access Acorn in two ways:

a) There is a shortcut for Acorn on your desktop and looks like:  b) Or can be found from the Start Menu:

• XP: Start->Programs->Acorn->Acorn
• Vista/7: Start->All Programs->Acorn->Acorn

Documentation can be found by:

• accessing the Help menu or the User Guide icon in Acorn
• accessing the Acorn User Guide via the Start Menu
• or Online: http://www.discoverysoftware.com/category/support/kb/acorn-docs/

Verify Schools

Now that Acorn should be running, you should verify that your data was imported correctly from the old version of the data extractor. Click on the Schools tab in Acorn and ensure that you have all of your schools listed on the left hand side. Make sure that they have green check marks. If there is a problem with a given school you can click on the school and make sure that the settings are correct.

Scheduled Tasks

In order to ensure your scheduled tasks begin working again, you will need to set them up again. Acorn makes this fairly simple, once you have verified your schools, click on each school in turn, and at the bottom of the Acorn screen you should see Automatically extract school data. Click the “Update demographic/attendance data automatically” for each school to ensure that they are added to the scheduled task.

You can make modifications to the Scheduled tasks by opening the Windows Scheduled Task window, available via Control Panel in Windows.

This error indicates that Oracle (or your database server) returned a query timeout because the current query was taking too long.

The fix for this is as follows:

1. Open “Data Sources (ODBC); Start->Control Panel->Administrative Tools->Data Sources (ODBC)
2. On the system or user tab, look for the Data Source the data extractor uses to connect to your Database.
3. Select it, and click “Configure…”
4. Make sure that: “Enable Query Timeout” is unchecked
5. Click OK
6. Click OK

You will now need to run the Data Extraction again.

This should rectify the problem.

Because the Data Extractor is a 32 bit application it requires a 32bit ODBC Connection.

In order to set up this connection you will need to follow these instructions:

• If you have not already installed the 32bit version of the driver, do so now (please see the User Guide for the Data Extractor for more information).
• You will then need to set up the Data Source using windows Data Source Administrator. Typically this is found from the Start menu, but this only allows access to the 64bit Administrator.
• Click on Start->Run
• type C:\WINDOWS\SysWOW64\odbcad32.exe
• Click OK This will run the Data Source Administrator for 32bit. Fill in the information as indicated in the User Guide.

This error is a general error indicating that the query to your database has failed.

This occurs for different reasons. It is best to contact support so we can help determine exactly what the problem is.

For SchoolMAX

If this problem occurs on the SchoolMAX bridge, please consult the user manual “Chapter 1 – Preparing the Connection to SchoolMAX” on Page 5, under “Default SchoolMAX ODBC Connection, using Oracle Driver”.

Make sure “Enable Query Timeout” is unchecked

The Notes section may have a suggestion that will help you fix this problem.

For Skyward

If this problem occurs on the Skyward data extractor, please consult the user manual “Chapter 1 – Preparing the Connection to Skyward” on Page 3, under “Configuring an ODBC Connection In Skyward”.

At the end of this section there is a setting on the advanced tab that you need to make sure is set to: READ_UNCOMMITTED

This error will appear as: “Error number: 80004005 [DataDirect-Technologies][ODBC PROGRESS driver]Error in row” in the Extract Log file.

Here are the steps required to change the pde date format:

1. Open the “student” file found in your import folder
2. Look for the birthdate field and remember what the date format is. ie. mm/dd/yy or yyyymmdd
3. Find the .PDE file in the import folder and open the the file using a standard text editor
4. Locate the line “#pragma dateformat dd-mm-yyyy” near the top of the file
5. Modify the dd-mm-yyyy value to match the date format used in your “student” file
6. Save and Close the .pde
7. Run Update Card from Principalm Connect to get the correctly formatted date information.