Discovery Software Ltd » Daily Use

Why is there a delay running Principalm+ on a BlackBerry?

Linda Sithivong — Thu, 17 Dec 2009 22:00:15 +0000

Performance is affected by two factors:

The power of the device (in general newer devices are more powerful)
The quality of the SD memory card (High Capacity is better than stock)

In general, upgrading the hardware is much more effective than upgrading the card. In our measurements, upgrading hardware from a BlackBerry 8300 to a BlackBerry Storm improved performance by a factor of more than 3x, whereas improving the SD card produced a modest 10% speed increase.

Is password lock out now available?

admin — Mon, 04 Feb 2008 00:00:00 +0000

Yes! Please refer to Handheld Security for instructions on setting it up.

Can card update be scheduled automatically?

admin — Mon, 04 Feb 2008 00:00:00 +0000

Yes! Just like our current data extractors, Connect can be scripted to run automatically. Please see Connect Command Line for instructions.

How do I import multiple schools into Principalm+?

admin — Thu, 22 Nov 2007 00:00:00 +0000

To import multiple schools, you must extract data for each school from your SIS. Each export file must reside in a separate directory on your PC. For example:

School 1: C:\Data\School1
School 2: C:\Data\School2

Next, add each school to Principalm Connect, following these steps for each school.

Finally, when you are updating your SD cards, you will be asked which schools you would like to have on your card. You may choose some or all of the schools.

What happens after my license expires?

admin — Fri, 10 Aug 2007 01:00:00 +0000

If you have a hard expiring key, Principalm+ will stop working after your license expires.

If you have a soft expiring license, you can continue to use the version of Principalm+ you had before your license expired.

You must renew your license for further support and updates. Please contact Customer Care for all renewal inquiries.

How can I get help navigating through Principalm+?

admin — Fri, 10 Aug 2007 01:00:00 +0000

On Palm and Windows Mobile, Choose Help -> Overview from within Principalm to view help.

On all devices, you can search the online help.

To access Help on the following devices:

BlackBerry

Run Principalm
Click the BlackBerry menu button
Select Help
Please note that internet access is required on your device to access Help

Palm

Run Principalm and login
Select Search at the top left corner of the Search screen
Choose Help or Overview
Please note that internet access is not required on Palm devices to access Help

Windows Mobile

Run Principalm
Locate the menu items (Edit Help), in the lower left corner
Choose Help or Overview
Please note that internet access is not required on Windows Mobile devices to access Help

When should “Rebuild Local Database” be checked?

admin — Tue, 31 Jul 2007 01:00:01 +0000

If you have made substantial changes to your SIS data, such as a switch of admin systems or year-end rollover, check “Rebuild local database” to reconstruct the local database from scratch.

This process will generally take longer than using the existing database, which is why we don’t recommend doing it all the time.

What if I lose my PDA or SD card?

admin — Wed, 25 Jul 2007 01:00:00 +0000

Data on your SD card is encrypted with a password of your choosing. We use 128-bit encryption (just like the banks), so it’s very secure; therefore, lost memory cards or PDAs are are a minimal security risk.

Principalm+ also has an option to temporarily lock out or permanently destroy the database after a certain amount of failed password attempts.