To confirm why you cannot see the Principalm icon, change to the default theme by following the steps below:

• Access the BlackBerry menu and select Options
• Select Theme
• Select the “default” theme
• Choose activate (not necessary on some BlackBerry devices)
• Exit to the home screen, and look for the Principalm application icon (note: on some devices the icon is listed under Downloads)

• To determine the model of your BlackBerry device click here.
• SD Memory cards that contain a “High Capacity” rating, demands higher storage capacity and more demanding data transfer rates. There are three available speeds — Class 2, Class 4 and Class 6. For more information on SDHC cards vs SD cards, click here

We’ve tested Principalm 7.4 with the following devices and memory cards. Here are the results:

1GB SD Card Class 0

1GB SDHC Card Class 6

Please note that delay times will vary for all users. If you are experiencing a longer than expected delay on your device, please contact Discovery Support for steps on how we can test your delay times.

For instructions on updating Principalm without using the using the BlackBerry Enterprise Server, please see the Principalm BlackBerry Installation steps.

BlackBerry

1. Access the BlackBerry menu and select Options
2. Choose About
3. The operating system will be listed within the About screen v4.x.x.x
   *Note: the model number of your device will also be listed here, if you are unsure of the device you are using**

Palm

1. Go to the application manager.
2. Open the menu by tapping the top left section of the screen, and choose Info.
3. Choose Version at the bottom of the screen
4. Palm OS version will be listed here v.5.x.x

Windows Mobile

1. Click Start – Settings
2. Under Settings choose the System tab located at the bottom of the screen
3. Under System choose About
4. Microsoft Windows Mobile Version will be listed here

Please refer to Principalm Requirements for device and operating system requirements.

This error indicates that Oracle (or your database server) returned a query timeout because the current query was taking too long.

The fix for this is as follows:

1. Open “Data Sources (ODBC); Start->Control Panel->Administrative Tools->Data Sources (ODBC)
2. On the system or user tab, look for the Data Source the data extractor uses to connect to your Database.
3. Select it, and click “Configure…”
4. Make sure that: “Enable Query Timeout” is unchecked
5. Click OK
6. Click OK

You will now need to run the Data Extraction again.

This should rectify the problem.

If the “optional permissions” are not set to allow, Principalm+ will still start normally, but the features that use these permissions will fail to work.

Optional Permissions:
Under “Connections”
* Phone
Under “User Data”
* Email/Messaging

If the “needed permissions” are not set to allow, Principalm+ will display a message and quit.

Needed Permissions:
Under “Interactions”
* Interprocess Communication
Under “User Data”
* Files (needed)

To set BlackBerry Memory settings:

1. Access the BlackBerry applications menu and select Options
2. Choose Memory (or Media Card) ensure the following settings are as follows: Media Card Support – On Encryption Mode – None Media Transfer Protocol (MTP) – On Mass Storage Mode Support – On Auto Enable Mass Storage Mode When Connected – Yes
3. Save settings

• Note: If your distirct is running BlackBerry Enterprise Server, the Encryption Mode may be set to “Security Password”. If you are unable to change this setting, you will need to follow the steps below to have your memory card shown as a removable disk drive:

1. Connect your BlackBerry device to your computer using the USB cable
2. You will be asked to enter the password for your BlackBerry on the device. Enter this password, and click OK.
3. The memory card should now be shown as a removable disk drive on your computer, and you will be able to update your card with Principalm+.

If you are still not seeing your media card, this may be caused by mapped drives using the same drive the computer wants to give to your media card.  You can check this by following the steps below:

• Go to your Start Menu
• Select Control Panel
• Then Administrative Tools
• Then Computer Management
• Under Storage, select Disk Management

You should see all of your drives listed.  Look for your BlackBerry device’s media card and see if there is another drive with the same letter.  If there is, right click on your BlackBerry device’s media card and:

• Select “Change Drive Letter and Path”
• Click “Change”
• Select a drive letter that is not in use and click OK

Finally go back to Principalm Connect, click Rescan and you should see the drive letter you selected in the list.

a. You are not familiar with the touch screen. Instead of sliding the keyboard up and down try selecting the menu button and choosing “Hide/Show Keyboard”.

b. You initially installed an incorrect version of Principalm+ on your BlackBerry Storm device. (You will notice blue bars on each side of the screen within Principalm+).

If you’ve installed an incorrect version, please follow these steps to correct the issue:

1. Uninstall Principalm+. Please refer to Principalm Uninstall for directions on deleting Principalm+.

2. Reinstall Principalm+. Please follow the Principalm+ Installation guide, for instructions on installing Principalm+ on BlackBerry.

3. Disable Compatibility Mode. When Principalm BlackBerry.jad is installed on a BlackBerry Storm, this enables compatibility mode on the device which needs to be disabled to allow full functionality of Principalm+ on BlackBerry Storm devices.

To Disable Compatibility Mode:

a. Access BlackBerry menu and select Options
b. Choose Advanced Options
c. Choose Applications
d. Locate Principalm and highlight it (do not select it)
e. Click the menu button and chose “Disable Compatibility Mode”

Principalm+ should now run correctly.